FAQ

Our handhelds support NES, SNES, Game Boy, Game Boy Color, Game Boy Advance, Sega Genesis, Sega Master System, and more — depending on the model. Most units emulate 10+ classic systems out of the box.

Entry-level consoles come with 400–1,200 games pre-loaded. Our premium units (R36S style) come with 10,000+ titles built in — covering all major retro systems from the 80s and 90s.

Most premium models have a MicroSD card slot, so you can expand the game library yourself. Entry-level models are pre-loaded only. Check your specific product description for details.

Battery life varies by model. Most handhelds in our collection offer 4–8 hours of gameplay on a single charge. Premium units come with rechargeable lithium batteries via USB-C.

Some models support TV output via AV cable or HDMI. The product listings specify which consoles include this feature. Our game stick models are designed specifically for TV play.

Standard shipping typically takes 7–15 business days. Tracking information is sent to your email once your order ships. Expedited options may be available at checkout.

Yes — we ship to most countries worldwide. Shipping times and costs vary by destination. Any customs fees or import duties are the responsibility of the buyer.

Yes. Once your order ships, you'll receive a tracking number via email. You can use it to monitor your package in real time on the carrier's website.

We accept returns within 30 days of delivery for items in original condition. If your item arrives damaged or defective, contact us within 7 days and we'll make it right — no questions asked.

Take a photo of the damage and email us at contact@juubxx.com with your order number. We'll send a replacement or issue a full refund within 48 hours.

Yes — these handhelds are popular gifts for kids 6 and up. The games are classic titles rated E for Everyone. Some models have parental control options to limit playtime.